1. What should I do if I don't receive my magazine?

   For each magazine in your account, we give you the approximate in-home delivery date of your next issue. Since this date is an estimate, please allow a few days after the specified date to receive it. If you still haven't received your magazine, contact MAGHOUND customer care at: maghound@customersvc.com.

Back to Top ↑

2. What should I do if I receive a damaged magazine?

   If you receive a damaged issue, please contact MAGHOUND customer care at: maghound@customersvc.com

Back to Top ↑

3. Why can it sometimes take up to six weeks to receive my first issue?

   Monthly magazines are printed just once each month. If you choose one of these magazines after it's printed, you'll have to wait until the next month to receive your first issue. One of the best features of MAGHOUND, however, is that we inform you of the magazine's approximate in-home delivery date for each issue- so you'll know when to expect your next issue.

Back to Top ↑

4. When can I expect to receive my magazines?

   You'll find the approximate next in-home date for all your magazines on the My Magazines page in your account. Since this date is an estimate, you might actually receive your issue a few days before or after the specified date. In general, your MAGHOUND magazines will arrive on the same day as magazines ordered through traditional subscriptions.

Back to Top ↑

5. How are weekly magazines handled, given that MAGHOUND is a monthly service?

   Weekly magazines are typically published four times per month, although this number can vary depending on the publishing schedule. If you select a weekly publication, you will receive all weekly issues each week as they are published in a given month. You can select any combination of weekly and monthly magazines, and each counts as one magazine title in your account. Most weekly publications are listed as Premium Titles and include an extra monthly charge.

Back to Top ↑

6. I'm a MAGHOUND member and I've received two copies of a magazine. What should I do?

   Please ensure that the same magazine is not listed twice in your "My Magazines" list. If so, simply delete one listing and replace it with another magazine. Alternatively, you may have selected a magazine through MAGHOUND that you already subscribe to. If you have an existing subscription, you can go to "My Magazines" and choose a replacement magazine. If your subscription ends and you want to continue receiving that magazine, you can simply add it back to your MAGHOUND account at that time.

Back to Top ↑